Locate Your Current Wi-Fi System

1a: This will be the location for your new Wi-Fi System, which is already optimally situated in your home*.

1b: Remove the power cord only from your current Wi-Fi System and unplug it from the wall socket. Do not unplug any other cables at this time.

* Should your Wi-Fi set up include an indoor ONT, please ensure your new Wi-Fi System is separated by 2-3 feet to prevent interference with the indoor ONT.

Unpack Your New Wi-Fi System

2a: Position the new Wi-Fi System in the location of your current one.

2b: Locate the new power adapter in the box, and insert the cord into your new Wi-Fi System.

2c: Plug in the new power adapter into the wall socket.

Connect the Cables

3a: Locate the WAN port on your existing Wi-Fi System. You will now disconnect that cable and move it to the new router WAN port.

3b: Repeat the same process for any Ethernet cables on your current Wi-Fi System and move them to the same ports on your new router. They may also be known as LAN ports.

3c: After approximately 10 minutes, a solid green light will indicate a successful boot-up. Congratulations! Your new Wi-Fi System has been activated.

If the color does not change from a solid yellow or is red, verify that the WAN cable is connected to the correct port.

Set Up Command IQ App

Check that your mobile phone or another Wi-Fi device is successfully connected before proceeding to download the Command IQ app.

Download the Command IQ app from the Apple or Google Play store.

Once you download the app, follow the prompts to create an account and login.

After creating an account, please scan the QR code located on the bottom of your Wi-Fi System or the side of the box it came in (CLEI) to onboard the new Wi-Fi System. (If you have trouble with the QR code, you can enter the details manually).