Customer Consent

By using Direct Communications services, you hereby consent to our Privacy Policy and agree to its terms. To opt out of the sharing of your information for marketing purposes, please contact DC.

Information Collected

When customers and visitors access or utilize DC services, DC may collect both personal and non-personal information to enhance their experience and provide customized services. Personal information may include names, email addresses, contact details, and any other information voluntarily provided by users. This information is collected with explicit consent and is used solely for the purposes specified at the time of collection, such as processing orders, responding to inquiries, or delivering personalized content. Additionally, non-personal information, such as browsing history, device information, and IP addresses, may be automatically collected to analyze trends, improve service functionality, and ensure security. We are committed to safeguarding all collected data and adhere to stringent privacy standards to safeguard our customers’ information.

As part of our commitment to maintaining the reliability and security of our network, we reserve the right to access broadband traffic from individual accounts for necessary maintenance and management purposes. This access allows us to monitor network performance, diagnose issues, and ensure optimal service delivery to all our customers. Additionally, in compliance with applicable laws and regulations, we may be obligated to disclose broadband traffic data to law enforcement agencies upon request. Rest assured, any access to customer data is handled with the utmost responsibility and in accordance with strict privacy and legal standards. We remain dedicated to protecting the privacy and security of our customers’ information while upholding the integrity of our network.

Analytics

DC tracks analytics using a private contractor which may utilize Monster Analytics and Google Analytics, which is a web analytics service provided by Google, Inc. (“Google”), to help improve our website and enhance user experience. In general, like all analytics programs and services, Google collects certain information about website visitors, including but not limited to user interaction data, traffic sources, demographic information, device and browser data, location data, events and conversions, and e-commerce data. This information is used to analyze website performance, understand user behavior, optimize user experience, track marketing effectiveness, and make data-driven decisions to improve the website.

We have implemented analytics settings to anonymize IP addresses, disable data collection for specific users, and comply with privacy regulations to protect user privacy and ensure data security. Google and other analytics services may share data with third parties as outlined in that program’s individual privacy policy and terms of service.

Users have the option to opt out of analytics tracking through browser settings, Google’s opt-out browser add-on, or other mechanisms provided by Google and other analytics services. Analytics services may use cookies to track website visitors and their interactions with the website. These cookies may be disabled.

Data collected through Analytics is retained according to the service’s data retention policies, and website owners may access and retain their own analytics data for the specified period. The collection and processing of data through our analytics comply with relevant privacy regulations.

 

Customer Service Monitoring

We may record and monitor phone calls, emails and other communications between customers and our customer service representatives or other employees for quality assurance purposes. These recordings and monitoring activities allow us to ensure the highest standards of service and support are consistently provided to our customers. By capturing these interactions, we can assess and improve our employees’ performance, address any training needs, and accurately review transactional details to resolve inquiries or concerns effectively. All recordings and monitoring activities are conducted in compliance with applicable laws and regulations.

 

Cookies

DC uses tracking cookies on our website to enhance user experience, personalize content and advertisements, analyze website traffic, and track marketing campaigns. These cookies are small text files stored on users’ devices that track their browsing behavior and activities on our website.

We may use both first-party and third-party tracking cookies to collect data such as user preferences, browsing history, interactions with the website, device and browser information, and demographic data.

By using our website, users consent to the use of tracking cookies. Users can manage or delete tracking cookies through their browser settings or browser extensions. Tracking cookies may be stored on users’ devices for the duration of a browsing session or for a longer period as persistent cookies.

We are committed to complying with relevant privacy regulations and respect users’ rights regarding their personal data. If you have any questions or concerns about the use of tracking cookies on our website or our privacy practices, please contact us at cs@directcom.com or (208) 548-2345 or toll free at (800) 245-4329.

 

Third Parties

DC has a strict policy of not selling any data to third parties. Furthermore, we only share information with third parties when absolutely necessary to provide our services. This means that we share only the minimum amount of information required for third-party service providers to fulfill their designated tasks, such as processing payments or delivering goods or services. Any sharing of information is conducted in accordance with applicable laws and regulations, and we ensure that our partners adhere to the same high standards of data protection that we maintain internally. Your trust is paramount to us, and we remain committed to upholding the confidentiality and security of your information at all times.

 

Children

Direct Communications does not knowingly collect any Personal Information, advertise or solicit to anyone under 18 years of age. DC encourages parents/guardians to monitor and participate in their children’s online activities. If you believe your child has provided their personal information to DC, please notify us and we will do our best to remove that data from our records. DC may offer customers security features to restrict adult oriented content, but such features are not guaranteed.

 

Indemnity

By using DC’s services, you agree to indemnify and hold harmless our company, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your use of our services, any materials downloaded or uploaded through the services, any actions taken in connection with use of the services, any violation of any third party’s rights or any violations of any law or any breach of a DC policy. This indemnity obligation shall survive any termination or expiration of your use of our services.

 

Customer Proprietary Network Information (CPNI)

DC respects your privacy and observes the privacy rules established by the Federal Communications Commission (FCC), the Idaho Public Utilities Commission, The Louisiana Public Service Commission and The Maine Public Utilities Commission. Under federal law, you have the right to confidentiality of CPNI information regarding the telecommunication services to which you subscribe and how you use them. DC has a duty to protect the confidentiality of CPNI.

Federal CPNI rules require that every customer be given the opportunity to create a password for their account. We encourage you to establish your own password and share it only with the persons you trust to have access to your account. If you have not established a password, one has been assigned to your account by DC. For added convenience, below are alternative identity verification methods, in addition to your password, which may be used for us to discuss CPNI account information with you:

DC can send the CPNI information to the address of record that we have on file
DC can call you back at the telephone number of record
DC may disclose CPNI to you, or one of your authorized representatives, at our business office with a valid photo ID matching a name listed on the account.
For your convenience, you may submit your CPNI set-up information online by going to our website www.directcom.com or calling our office.

 

Use of CPNI Information

DC will not sell or disclose your account information or provide details of your calls to other parties, unless required by law enforcement or regulatory agencies.

DC is authorized by the FCC to market services to our subscribers within the categories of service already provided to those customers without approval. From time to time, we may market additional features for the services you already have from us. Occasionally, you may be notified of additional products and services from outside the existing business relationship we have with you. Typically, our marketing campaigns are focused on a geographic area rather than individual customers which is permitted since the offering does not rely upon CPNI. However, when marketing is based on CPNI, you have a right to be excluded from these marketing efforts.

If you choose to accept CPNI-based marketing information, no action is required on your part. However, if you prefer to be excluded from these marketing efforts related to services you do not already have with us, please send us your desire to opt-out of any targeted marketing in writing and we will honor your request without any affect to the quality service you are receiving. Approval to send you information about services to which you do not subscribe is valid until your affirmatively revoked such approval in writing.

CPNI Opt Out Form

Legal Compliance:
DC is committed to complying with all relevant data protection laws and regulations in all states in which it does business.

 

Changes to this Privacy Policy

DC reserves the right to change this policy at any time as our business or customer needs change as well as when regulatory rules and laws are updated or changed. If DC makes material changes to this policy, you will be notified through written, electronic or other means so that you can make decisions about your ongoing use of our services.

Contact Information:
You can contact us via email @ cs@directcom.com or by phone at (208) 548-2345 or toll free at (800) 245-4329.

 

Notice to Maine Subscribers:

If you are a Maine resident, you have certain rights, pursuant to the Maine Privacy Act which provides the following protections:

The Act,

Requires security measures to protect a customer’s personal information;
Prohibits providers from using, disclosing, selling or permitting access to a customer’s personal information unless the customer provides express, affirmative consent to do so, subject to certain limited exceptions; and
Prohibits providers from refusing service, charging a penalty or failing to provide a discount based on a customer’s decision to provide or not provide such consent.
For subscribers to our services, Direct Communications uses, discloses, sells and permits access to personal information only in accordance with the methods set forth in our Privacy Policy. Further, users of our websites may opt out of certain targeted on-line advertising or delete or refuse to accept cookies.

Last updated September, 2024