Here are answers to the most common questions regarding our conversion from copper lines to fiber optic cable.
Q: Will my house need to be re-wired internally?
A: No. Major re-wiring is not required. Only minor modifications are needed to retrofit your existing connection inside your home. In most cases, this involves running a single phone line from your modem to the junction box that feeds your phones.
Q: Will my current telephone work with this fiber optic conversion?
A: Generally yes. Please note that only “tone dial” phones are compatible with digital phone service. Your current phones should work unless they are “pulse dial” phones, which includes classic rotary dial phones.
Q: I don’t want more wires on my house. How can you keep it clean?
A: Our professional team is trained to ensure high-quality installations. When running the new line to your house, we will place the lines and service box in or as close as possible to the location of your old service, minimizing the appearance of “added wires”.
Q: Am I required to lease your UPS, or “Battery Backup”?
A: You are not required to lease our battery backup unit, also known as a UPS. However, please be aware that in the event of a commercial power failure, your phone service will not work without a battery backup. If you rely on a standby generator, your phone would not work until the generator starts, and you are fully on standby power. You are welcome to purchase any UPS unit of your choice. They are available from most electronic retailers. Keep in mind that UPS units are not all the same and some will last longer than others. Our recommended UPS unit has been internally tested to guarantee 24 hours of dial tone provided it is used correctly and maintained properly.
Q: Why is this upgrade necessary?
A: Copper dial tone and DSL are outdated technologies. As time progresses, it becomes increasingly difficult and expensive to find the parts and materials needed to operate a legacy system. Upgrading will ultimately save you money as a consumer. An additional benefit is that this upgrade will also eliminate frustrating scratchy or static audio quality, providing a much sharper and clearer sound.
Q: What if I do not want to upgrade?
A: Unfortunately, we are reaching a point where we will no longer be able to keep the copper service active as it becomes uneconomical to maintain and repair. If you choose not to upgrade, you will eventually lose your service as we are forced to decommission the old copper network.