TELEPHONE FEATURES

 

Our Digital Voice and Landline features may differ. Please contact one of our helpful customer service representatives to answer any questions you may have.

SPECIFICS ABOUT OUR PHONE FEATURES

 

ANONYMOUS RECALL

Description: Gets the number* of the last person who called, whether you answered the phone or not.  Will also redial the number for you so you can instantly return the call. Code *69

*Some numbers not provided.

How it Works: After dailing *69 you will be given the number of the last person that called.  If you choose not to call that person back, you simply hang up. If you would like to call that person back, press 1.  If the line is available you will hear the normal ringing. If the line is busy, you can hang up and the busy line will be dialed automatically for the next ½ hour.  When the line is free, you will receive a special ring. You can then pick up the receiver and the number you are calling will ring. You may receive and place calls while this feature is on.If you receive a busy signal and do not want the automatic retry for the next ½ hour, press *89 then listen for announcement to cancel.

 

Benefits: Makes it easy to return calls that would normally be missed, saving you from having to make the MAD dash to answer the phone.  This feature works with the Call Waiting feature. That means you can continue your current call knowing you can call back the person trying to call you while you are on another call.

 

ANONYMOUS CALL REJECT

Incoming calls without caller ID data will not be completed.  Calls marked “PRIVATE” or “ANONYMOUS” are from callers who have chosen to block delivery of their name and number.  You can block the “PRIVATE” and “ANONYMOUS” calls from coming through with a Caller ID display unit with that capability.  The blocked caller is given a message that you do not accept blocked calls and gives them instructions to unblock their call.

SELECTIVE CALL REJECT

Allows you to establish a list of numbers you desire to block from ringing to your phone.  The list can be established before hand or a call can be entered right after you receive an undesired call, even if you don’t know the number.  Code *60 to Activate – Code *80 to Deactivate.

CALLER ID

Description: Lets you know who is calling before you answer the phone.  Caller ID requires a display unit which will also store names and telephone numbers of recent callers.

 

To Use Caller ID: Once your Caller ID has been activated, just follow the instructions of your display unit to install and operator.

Benefits:  Security from annoying calls, manage time by not answering unwanted calls, and conveniently stores numbers until you delete them so you can return important or missed calls.

 

Tips: There is a wide variety of Caller ID display units storing from 10 to 99 numbers.  You can choose one that best suits your needs.

 

Trouble:

Problems with your Caller ID?  Check the batteries in your unit.  

 

 

CALLER ID BLOCK AND CALLER ID BLOCK PER CALL

Blocks others from seeing the caller’s identity on all calls.

With the Caller ID Block feature activated, a caller can choose to display their caller ID on a per call basis by dialing *82 prior to the number they care calling.

Callers can choose to block their caller ID on a per call basis at no additional charge by dialing *67 prior to the phone number they are calling.  The caller ID will display “Anonymous Caller” when using this function.

 

CALL FORWARD ALL

Going out of town or going to be gone all day?  Have all your calls instantly go to your cell phone or where you are or to someone who is home at a different location.

Code *72 to Activate – Code *73 to Deactivate

 

CALL FORWARD BUSY

If you are going to be on the phone but don’t want to miss any calls, you can have calls forwarded to another number if your line is busy.

Code *90 to Activate – Code *91 to Deactivate

 

SELECTIVE CALL FORWARD

If you are waiting for an important call from someone but you need to be somewhere else, you can have the specific number forwarded to where you are going to be or to your cell phone.

Code *63 to Activate – Code *83 to Deactivate.

 

CALL FORWARD DELAY (NOT ANSWERED)

Might be home, might be at the office?  Let the phone ring a few times before it forwards with this feature.  If you are home, this feature will give you the opportunity to answer before it forwards to another number.

Code *92 to Activate – Code *93 to Deactivate

CALL WAITING

Description: Call Waiting will give you a short tone signal letting you know that another person is trying to call you while you are on the phone.  You can put one call on hold while handling the second call and you can alternate between the two calls.

 

To use Call Waiting: When you hear a brief tone, quickly press and release the receiver button on your phone.  Answer the second call. To return to the first call or alternate between calls, quickly press and release the receiver button each time.  You may also answer the second incoming call by hanging up on the phone on the first call and allowing the phone to ring. To cancel either call, simplot hang up.  When your phone rings again, you will be connected with the person who is still on the line.

 

If you don’t want to be disturbed by Call Waiting during an important call, you can temporarily cancel Call Waiting by pressing *70.  (To temporarily cancel Call waiting, the Call Waiting – Cancel function needs to be added by the telephone company.) You will hear 3 short tones followed by a dial tone.  You can now place your call without being interrupted by another caller. Other callers would receive the normal busy signal. Call Waiting is automatically restored when you hang up.

CONTINUOUS REDIAL

Description: Continuous Redial, also called Automatic Callback, will automatically redial the last busy number you attempted to call.  (Does not work on toll free and out of service area numbers. You will receive a voice prompt in these situations stating that the call cannot be made.)

 

Code *66 to Activate – Code *86 to Deactivate

 

How it Works: After you place a call and receive the busy signal, hang up.  Lift the handset and listen for dial tone. At the dial tone, press *66 at which point you will hear an announcement similar to “The number you have called is busy, but should it become available in the next ½ hour you will be automatically notified by a distinctive ring.”  When the line does free up you will receive a special call back. Pick up the receiver and the number you were calling will ring. You may place calls and receive calls while this feature is active. To cancel the automatic retry, press *86.

 

Benefits: Saves you the frustration of continually re-dialing the same number over and over. Confidence that you will reach the person you are trying to call at the soonest available time.  Frees the phone up for other business and keeps you from look up the phone number again a bit later.

DO NOT DISTURB

Description: Do Not Disturb allows you to prevent incoming calls from ringing.  Only callers who have your Personal Identification Number (PIN) can override the Do Not disturb and ring your phone.  Callers will receive a recorded message telling them that you are not receiving calls at this time. During the message, those with the PIN can enter it and get through.

 

Code *78 to Activate – Code *79 to Deactivate; Code #87 to Change PIN

 

Benefits: The Do Not Disturb feature prevents unwanted interruptions.  Very useful at dinner time or when just to catch up on some needed sleep.  Also, is great if you are working those dreaded swing and midnight shifts and need to sleep during the day.  The great thing is you can allow the important calls from friends and family to get through by giving them your PIN to override the Do Not Disturb feature.

 

Changing Your PIN:

 

• Press #87 and listen for three beeps and a steady dial tone.

• Enter PIN (maximum of 7 digits).

• Press #, then listen for the three beeps.

• Hang up.

Tips: The selected PIN remains in storage unless you change or delete it. Deactivation of your Do Not Disturb does not erase your PIN.

GROUP FIND ME

Description:  Group Ring Find Me allows calls to ring at multiple locations at the same time.  The first phone to answer the call, gets it. The other phones that rang will stop ringing when the call is answered.

 

How it works: When a call is placed to the landline number, it will ring simultaneously at all numbers set up under the Find Me function.  This is not a selective feature. This is set up at the switch level by Bradley and affects ALL calls into the landline number.  The price of this service depends upon how many locations (phones) the customer would like every call to ring. This is different than Call Forward which does not allow the landline to ring but sends all calls to the forwarded number.

 

Benefits:  Customers who don’t want to miss a call to their home phone may choose to not only have their landline phone ring but also their cell phone and also their spouse’s cell phone.  This would be 3 locations (home, cell phone #1 and cell phone #2).

Group Ring Find Me / 2 locations GRFM2                     $3.00

Group Ring Find Me / 3 locations GRFM3                     $4.00

Group Ring Find Me / 4 locations GRFM4                     $5.00

Group Ring Find Me / 5 locations GRFM5                     $6.00

NON-PUBLISH

Keeps the phone number, name and service address from being listed in phone directories and published to directory assistance.

 

Non-publish and non-listed are different.  If you need to know how to make the distinction in MACC, ask Tina.

 

• Non-publish means the number will not be listed in the phone directory or published to directory assistance.

• Non-listed means the number will not be listed in the phone directory but will be available with directory assistance.

 

OFF-PREMISE EXTENSION

To qualify as an off-premise extension must be on the same property as the original phone and serviced out of the same pedestal.  If the 2nd location is separated from the original phone’s location by a road or other property, it would have to be serviced by a different ped and therefore would be treated as a 2nd landline at full price.

 

Description: A phone which rings at a 2nd location on continuous property which is defined as property that is not dissected by a road or property owned by another.  If the 2nd phone is not located on continuous property, it is treated like a 2nd landline tier.

How it works:  With an off premise extension, when someone calls the landline number, the main home phone will ring and simultaneously the 2nd off premise extension will ring as if it were located within the home.  When any phone is picked up, all phones stop ringing. Off premise extensions are often located in a shop or barn on the property of the main home.

THREE-WAY CALLING

Description: Three-Way Calling allows you to add a 3rd party to an existing telephone conversation.

 

How it Works: While on the initial call, press the receiver button once, listen for three beeps and a steady dial tone. (Present call is now placed on hole.) Dial the thrid party’s telephone number.  If busy or no answer, depress receiver button twice to reconnect to first caller. If call to third party is successful, after you are ready to connect all three participants, press the receiver button once.

 

Benefit: Allows you to tell good (or bad) news to two people at once.  Reduces the need for callbacks when trying to confirm plans and schedules. It is also a fun way to bring friends or families together.

 

Tip: Upon calling the third party, you may privately converse for as long as you wish before using the receiver button to establish the three-way call.  And remember, you can disconnect the 3rd party at any time by pressing the receiver button once.

VOICEMAIL

How It Works:   For initial setup of voicemail you need to be on the phone that has the feature. To setup, dial *98 or (208) 945-MAIL (6245) or (208) 548-MAIL (6245) or (208) 335-MAIL (6245). The system will recognize your phone and walk you through the set up process.

Once set up you can access your Voicemail from anywhere by dialing one of the following numbers:

•        208-945-MAIL (6245)
•        208-548-MAIL (6245)
•        208-335-MAIL (6245)

You’ll then be asked to enter your 10 digit phone number followed by the “#” key. Then you’ll be prompted for your PIN followed by the “#” key.

To access the Voicemail from your home phone simply dial *98 and enter your PIN.