Field Technician
Fiber Construction Project Coordinator

Field Technician (Preston Area)

Full Job Description

Primarily responsible for field installation, disconnect and troubleshooting of fiber, cable, and DSL internet, landline telephone including running fiber and/or copper cable and attaching it to structure. Running fiber and/or copper cable inside the structure. Wiring of fiber and copper in wall jacks and Network Interface Devices (NID). Testing phone and Internet connections after installation. Provisioning equipment. Tracking use of materials, tools & inventory. Communicating directly with customers about appointment rescheduling, pertinent information about their installation or trouble ticket and penetrating structures as needed. Educating customers in the use of our products/services and assisting with connecting of computers and devices (i.e. iPads, cell phones, gaming systems, etc.) to WIFI. Completes administrative functions in an efficient and timely manner such as paperwork and electronic documentation. Working within established policies and procedures.

Qualifications:

  • High School diploma or equivalent, higher technical education preferred
  • Like-industry experience preferred
  • Savvy with computer & device technology
  • Mechanical aptitude
  • Competency in Windows-based environment
  • Standard Driver’s License
  • Has and can maintain good driving record
  • Ability to pass a drug screening

Required Skills:

  • Technical Learning Agility: Picks up on technical things quickly, enjoys the challenge of learning, adapts quickly when facing new problems.
  • Quality Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions, sees hidden problems and takes action to solve, looks beyond the obvious and doesn’t stop at the first answers. Make good decisions based on analysis, wisdom, experience and judgment.
  • Action Oriented: works hard with enthusiasm and energy with little supervision, self-motivating and driven for results, uses time effectively and efficiently, follows direction given, provides necessary information to those who need it, gives priority to administrative functions
  • Customer Focused: Dedicated to meeting the expectations and requirements of internal and external customers, acts with customers in mind, does not walk away until an issue is resolved.
  • Communications: professional and courteous, good listening skills, composed in uncomfortable or stressful situations, relates well to all types of people.

Scheduling:

Regular hours are Monday – Friday from 8 AM to 5 PM. However, overtime is expected to finish scheduled work. Must be available to respond to emergency situations such as outages. Must be available for on-call rotation for weekends and holidays. Requires routine driving over large geographic area daily.

Direct Communications is an Equal Opportunity Employer and Provider.

Job Type: Full-time

Pay: $16.00 – $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call
  • Overtime

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Preston, ID: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

How to Apply:
Email your resume to [email protected]

Direct Communications is an Equal Opportunity Employer and Provider.

Fiber Construction Project Coordinator

Positions Available: Full-time, Salaried, Benefit Eligible
Schedule: Monday – Friday, 8 AM – 5 PM
Starting Wage:  DOE
Location:  Chubbuck, ID
Department: Operations Manager

Position Description:
Coordinates fiber construction projects and timelines for completion by assuring that all involved parties
have necessary information and construction supplies.  Performs administrative duties such as ordering
supplies, coordinating deliveries, tracking inventory, and coordinating projects with internal and external
fiber construction teams. Evaluates progress, quality, and inspects job sites to verify progress. Facilitates
communication during construction & installation between different involved parties, including contractors,
customers, and Company management.  Cultivates strong relationships within the target communities and
acts as an ambassador for the Company with customers, the public, municipal entities, and businesses.
Keeps track of project permitting and other municipal requirements and coordinates official business for
Company fiber construction. Thoroughly understands the fiber construction process, Company goals, and
recognizes business opportunities. Follows established policies and procedures while using Company
programs and resources effectively.
Qualifications:
 High School diploma or equivalent, higher education encouraged
 Project management experience preferred
 Excellent communication skills
 Competency in Windows-based environment
 Internet and technologically savvy
 Customer service experience preferred
 Will be required to pass a drug screening
Required Skills:
 Flexibility:  is adaptable with ability to balance and manage multiple priorities.
 Time Management / Organized: efficient, can set priorities and focus on what is important, follows
through on areas within responsibilities, spends time wisely.
 Professional Communications: enthusiastic, optimistic, courteous, patient, approachable with
attentive listening skills, composed in stressful situations, builds rapport and trust quickly with
customers and coworkers, keeps all interested parties informed.
 Results Driven:  consistently high performance, success and attention to detail.
 Customer Focused: dedicated to service excellence for internal and external customers
 Learning: picks up on things quickly, enthusiastic about learning new skills and knowledge, excited
by the challenge of unfamiliar or new tasks, open to change.
How to Apply:
Email your resume and cover letter to [email protected]  In the cover letter, please include why you are
an ideal candidate for this position and how your experience lines up with the job description.  Resume
and cover letter also accepted at Direct Communication Rockland Office.

Direct Communications is an Equal Opportunity Employer and provider.