Utility Locate Technician

Status: Hourly, Full-time, Benefit eligible
Reports to: Plant Manager
Location:  Bear Lake Area

Position Description:
Primarily responsible for searching for underground utilities and accurately marking the location. This requires
superior observational skills and deductive reasoning to identify, locate, and mark utilities within a requested
job scope. Position will have responsibility for using Company provided mechanical/technical equipment to
accurately locate underground facilities. The candidate will maintain daily contact with utility managers, fiber
construction crews, homeowners and contractors, discussing locate issues. The job will entail receiving daily
jobs via computer/device, prioritize daily work by going through all locate requests to determine routing and
completing all necessary paperwork in a timely manner. Successful candidates will possess troubleshooting
skills and be willing and able to learn new procedures and technologies. Candidates should read and
understand utility-provided maps to assist in identification of underground utilities. Candidates should be detail
oriented and are expected to maintain a professional and positive attitude. Much of the job time is spent in a
field environment with some administrative work required. The candidate may be asked to perform other work-
related duties as assigned, including technical and general labor for fiber construction and installation. We are
looking for a Locate Technician who combines a solid work ethic and the ability to self-manage with a firm
commitment to safety. You must also be comfortable working in an outdoor setting, walking significant
distances each day in all types of weather, and dealing with all manner of field hazards, including uneven
terrain in dirt, grass or on streets and sidewalks. Occasional lifting of materials up to 50 pounds required. It is
also important that you have exceptional verbal and written communication and interpersonal skills, and that
you interact with people in a friendly and professional manner.

Qualifications:
 High School diploma or equivalent, higher technical education preferred
 Like-industry experience preferred
 Savvy with computer & device technology
 Mechanical aptitude
 Competency in Windows-based environment
 Standard Driver’s License, CDL preferred but not required
 Has and can maintain good driving record
 Ability to pass a drug screening

Required Skills:
 Technical Learning Agility: Picks up on technical things quickly, enjoys the challenge of learning, adapts
quickly when facing new problems.
 Quality Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective
solutions, sees hidden problems and takes action to solve, looks beyond the obvious and doesn’t stop
at the first answers. Make good decisions based on analysis, wisdom, experience and judgment.
 Action Oriented: works hard with enthusiasm and energy with little supervision, self-motivating and
driven for results, uses time effectively and efficiently, follows direction given, provides necessary
information to those who need it, gives priority to administrative functions
 Customer Focused: Dedicated to meeting the expectations and requirements of internal and external
customers, acts with customers in mind, does not walk away until an issue is resolved.
 Communications: professional and courteous, good listening skills, composed in uncomfortable or
stressful situations, relates well to all types of people.

Scheduling:
Regular hours are Monday – Friday from 8 AM to 5 PM. However, overtime is expected to finish scheduled
work. Must be available to respond to emergency situations. Requires routine driving over large geographic
area daily.

How to Apply:
Email your resume to [email protected]

Direct Communications is an Equal Opportunity Employer and Provider.

Technical Support Representative

Positions Available: 1 full-time
Schedule: Includes Weekends and Evenings
Starting Wage:  DOE
Location:  Pocatello
Department: Customer Experience/Technical Support

Position Description:
Full-time technical position which primarily troubleshoots and professionally resolves service and
hardware issues directly with customers regarding landlines, digital phones, DSL, fiber, cable and wireless
internet. Maintains overall technological savvy with strong understanding of outdated, present, cutting-
edge and perspective technologies and their applicability to the business. Requires broad knowledge of
organization policies, applicable hardware and software applications. Proactively monitors systems and
makes adjustments to improve the customer experience. Assist field technicians with installation and
configurations via phone. Performs other administrative duties and projects as required.

Qualifications:
 High School diploma or equivalent, computer-related field certifications preferred
 3+ years of experience and/or training related to troubleshooting telecommunications and internet
technology, systems and hardware
 Must be able to pass a pre-employment drug test

Required Skills:
 Action-oriented: accepts challenges with enthusiasm without fear and seizes opportunities, quickly
identifies necessary actions to be taken and proceeds without hesitation or specific direction.
 Communications: professional, courteous, patient, diplomatic, composed in stressful situations,
diffuses high-tension situations, easily builds rapport
 Decision Quality: good decision quality based upon analysis, wisdom, experience and judgment
with solutions and suggestions turning out to be accurate over time.
 Technical Learning: picks up technical skills and knowledge quickly, desires to learn new
technologies and technical skills.
 Time Management: uses time effectively and efficiently, concentrates efforts on the more important
priorities, balances a broad range of activities.

Company Background:
Direct Communications is an independent telecommunications leader specializing in rural areas. We are
a family-owned business providing quality communications services since 1954 and are dedicated to
improving and building up the local communities we serve, and creating opportunities for people in rural
communities. We provide broadband services to customers in Eastern Idaho with sister companies in
Utah, Washington, Oregon, Colorado, Louisiana and Missouri.

How to Apply:
Email your resume to [email protected]

Direct Communications is an Equal Opportunity Employer and Provider.