Full Job Description
Status: Hourly, Full-time, Benefit eligible
Reports to: Network Engineering Manager
Location: Maringouin, LA
This position is responsible for all aspects related to our telecommunication infrastructure. This includes
responsibilities for special circuits, voice switching, DC power systems, remote cabinets, environmental
systems, and DSL/Fiber access networks. The position is responsible for strategic planning,
architecture, design, implementation, and operations of these services throughout the company.
Install, configure, and manage DSLAMs and FTTH equipment
Turn up and troubleshoot special circuits
Configure, monitor, and troubleshoot voice switching systems
Ensure environmental and power systems are functioning correctly
Maintain documentation and records of telco equipment and assignments
Monitor systems for trouble and proactively resolve and document issues
Point of contact for other providers and vendors
Primary technician for special circuits
After hours support and maintenance activities as needed
Participate in on-call rotation
Any combination of education and training equivalent to possession of an Bachelor’s degree in
telecommunications or networking
Five years of experience supporting Telecommunications networks
Working knowledge of SONET, DWDM, T1s, voice switching, VoIP, FTTH, DSL, DC power
Basic knowledge of TCP/IP, routers, switches, VLANs, network cabling, microwave links
Metaswitch, Calix, and Telstrat experience a plus
Standard Driver’s License. Has and can maintain good driving record
Ability to pass a drug screening
Technical Learning Agility: Picks up on technical things quickly, enjoys the challenge of learning, adapts
quickly when facing new problems.
Quality Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective
solutions, sees hidden problems and takes action to solve, looks beyond the obvious and doesn’t stop
at the first answers. Make good decisions based on analysis, wisdom, experience and judgment.
Action Oriented: works hard with enthusiasm and energy with little supervision, self-motivating and
driven for results, uses time effectively and efficiently, follows direction given, provides necessary
information to those who need it, gives priority to administrative functions
Customer Focused: Dedicated to meeting the expectations and requirements of internal and external
customers, acts with customers in mind, does not walk away until an issue is resolved.
Communications: professional and courteous, good listening skills, composed in uncomfortable or
stressful situations, relates well to all types of people.
Regular hours are Monday – Friday from 8 AM to 5 PM. Will be part of an on-call rotation.
How to Apply:
Email your resume to [email protected].
Direct Communications is an Equal Opportunity Employer and provider.