(Chubbuck, Pocatello, & Blackfoot)
(Idaho Falls, Rigby, Rexburg, & West Yellowstone)
(Aberdeen, American Falls, & South of Pocatello)
Email-to-Fax (E2F) enables the customer to use an email to send documents to fax machines.
To send a fax using E2F, create a new message in the email application. Then follow these steps:
Just like the paperless process of sending faxes, the process of receiving faxes is a done using the customer’s email.
When a fax is sent to the customer the sender does nothing different at all. The sender loads the document into the fax machine, dials the customer’s fax number, and sends the fax.
The customer’s fax number is actually connected to the IBBS Voice network. The fax document is processed by the IBBS Voice network and converted into an email attachment. Then an email message is created and delivered to one or more email addresses that are designated in the account settings. The fax can be picked up from any device that accesses the email address.
The following file types can be attached to an email message and converted to a fax by the IBBS Voice network. Other file types have not been tested for compatibility. Results may vary if other file types are used.
Max 20MB in attachments, Total Max pages 250 (combined), Margins should be .75 all around
Invalid email address
This indicates that the email address attempting to send a fax has not been registered. Contact your fax administrator to get your sending email address properly set up.
Voice answer detected
The phone number entered was connected to a phone instead of a fax machine. Check the fax number and resend.
Number of retries exceeded
This indicates that the dialed fax number was busy for an extended period of time, and numerous attempts to connect failed as a result. Try again later.
Attachment is invalid
The file attached to the email message was not one of the supported file types. See the next slide for supported file types.
*Virtual Fax doesn’t support extensions.
Faxback cannot support “extension” logic in the way Broadsoft does