EMAIL-TO-FAX

 

Email-to-Fax (E2F) enables the customer to use an email to send documents to fax machines.

SEND A FAX VIA EMAIL-TO-FAX

To send a fax using E2F, create a new message in the email application. Then follow these steps:

• Attach the desired file to the email message. The attachment will become the fax.
• In the “To:” field, insert the recipient’s fax phone number, formatted as an email address.
• The email address will resemble this model: 18005551212 @ desktopsendfax.com
• In the subject field, a cover page token can be included. The customer must place the following text string:  %{cover} . This string should be entered into the subject line exactly as shown. The token will not appear in the resulting fax. *Any other text in the email subject line will be copied to the subject field of the resulting cover page.
• In the email message area (the body) type in the information for the cover page. Text, graphics, photos, or HTML content can be included.  Whatever is placed in the email message will appear on the cover page, following the cover page header.
• Send the message.

RECEIVING A FAX VIA FAX-TO-EMAIL

Just like the paperless process of sending faxes, the process of receiving faxes is a done using the customer’s email.

When a fax is sent to the customer the sender does nothing different at all. The sender loads the document into the fax machine, dials the customer’s fax number, and sends the fax.

The customer’s fax number is actually connected to the IBBS Voice network. The fax document is processed by the IBBS Voice network and converted into an email attachment. Then an email message is created and delivered to one or more email addresses that are designated in the account settings. The fax can be picked up from any device that accesses the email address.

 

SUPPORTED FILE FORMATS FOR EMAIL-TO-FAX

The following file types can be attached to an email message and converted to a fax by the IBBS Voice network. Other file types have not been tested for compatibility. Results may vary if other file types are used.

•  Adobe Acrobat (*.pdf)
•  ASCII Text (*.txt)
•  JPEG image (*.jpg)
•  Microsoft Excel (*.xls, *.xlsx)
•  Microsoft Power Point (*.ppt, *.pptx)
•  Microsoft Visio (*.vsd)
•  Microsoft Word (*.doc, *.docx)
•  Rich Text (*.rtf)
•  TIFF image (*.tif)

Max 20MB in attachments, Total Max pages 250 (combined), Margins should be .75 all around

COMMON ERROR MESSAGES 

Invalid email address

This indicates that the email address attempting to send a fax has not been registered. Contact your fax administrator to get your sending email address properly set up.

Voice answer detected

The phone number entered was connected to a phone instead of a fax machine. Check the fax number and resend.

Number of retries exceeded

This indicates that the dialed fax number  was busy for an extended period of time, and numerous attempts to connect failed as a result. Try again later.   

Attachment is invalid

The file attached to the email message was not one of the supported file types. See the next slide for supported file types.  

 

*Virtual Fax doesn’t support extensions.  

Faxback  cannot support “extension” logic in the way Broadsoft does