DIGITAL VOICE FEATURE OVERVIEW
(Residential Features)
Call Waiting |
*70
turn off |
Use this feature to turn the Call Waiting service on or off. This service allows you to decide whether phone calls in progress can be interrupted by other calls.
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Calling Line ID Delivery
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A caller’s identity (phone number) will be displayed (if available).
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Calling Line Name Delivery
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A caller’s name will be displayed (if available)
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Three Way Call |
Use this feature to create a three-way call. When this service is assigned, you can place a three-way call using the flash-based services
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Anonymous Call Rejection |
*77 On *88 Off
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Use this feature to prevent or allow calls from callers who have blocked their phone numbers from being identified. Blocked callers hear a message notifying them that their calls are being rejected
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Automatic Callback
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Use this feature to if you receive a busy signal and wish to monitor the busy party (within the same call group) and automatically establish a call when the busy party becomes available.
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Call Forwarding Always
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*72 On *73 Off | Use this feature to activate and edit the options for the Call Forwarding Always (CFA) service. The Call Forwarding Always service allows you to redirect your incoming phone calls to another number, such as a mobile phone or administrative assistant. Variations of Call Forwarding include Call Forwarding No Answer and Call Forwarding Busy. Unlike those services, Call Forwarding Always redirects all of your calls, not just those received when you do not answer or when you are talking on your phone
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Call Forwarding Busy
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*90 On *91 Off | Use this feature to activate and edit the options for the service. The Call Forwarding Busy service enables you to redirect calls to another destination when an incoming call encounters a busy condition. If activated, you must specify the forwarding number.
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Call Forwarding No Answer
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*92 On *93 Off | The Call Forwarding No Answer service enables you to redirect calls to another destination when an incoming call is not answered within a specified number of rings. If activated, you must specify the forwarding number and the number of rings before forwarding. |
Call Forwarding Not Reachable
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*94 On *95 Off | Call Forwarding Not Reachable automatically forwards your incoming calls to a phone number of your choosing, when activated, if the device your phone is connected to loses contact with our system.
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Call Forwarding Selective
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Call Forwarding Selective allows you to forward specific calls matching your pre-defined criteria to a different phone number. Use this service to forward calls from your manager, a family member, or an important customer to your cell phone, alternate business phone, or home phone. The criteria for each Call Forwarding Selective entry can be a list of up to 12 phone numbers or digit patterns and a specified time schedule. All criteria for an entry must be satisfied for the call to be forwarded (phone number and day of week and time of day). If the call is not forwarded, the call continues as if this service was not turned on.
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Call Return
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*69 | Use this feature to call the last party who called your number, whether or not the call was answered
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Do Not Disturb
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*78 On *79 Off | Use this feature to prevent your phone from ringing. Callers are sent to Voicemail or another specified location, such as a number indicated by the Call Forwarding Busy service.
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Last Number Redial
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Use this feature to redial the last number you called
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Selective Call Acceptance/Rejection
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Selective Call Acceptance and Selective Call Rejection allows you to define criteria that causes certain incoming calls to be allowed or blocked. If an incoming call meets your specified criteria for acceptance, the call is allowed to complete. All other calls are blocked and the caller is informed that you do not wish to receive the call. If an incoming call meets your specified criteria for being blocked, the call will not be completed. Criteria can be based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.
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Speed Dial 8
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Use this feature to program numbers for Speed Dial. This service allows you to associate single digit codes to frequently dialed or up to 8 hard to remember phone numbers. You can dial a speed dial code instead of the full number to place calls. To use speed dial from your phone, dial the speed dial code number, then #. For example, to call the number associated with Speed Dial Code 6, dial 6#.
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CommPilot Express
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Use this feature to pre-configure multiple profiles for managing incoming calls differently based on the user’s status. For example: Available – In the Office, Available – Out of the Office, Busy, Unavailable, Each profile includes preferences for managing the relevant call functions, for example: Call Forwarding (Busy, No Answer, Always and Selective), Voice Messaging, Simultaneous Ringing, and Call Notify, which can be configured through the Account Portal or via your voicemail menu options. If user elects to use CommPilot Express, it takes preference over all other service settings associated with processing incoming calls | |
Sequential Ring
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Use this feature to define a “find me” list of phone numbers that are alerted sequentially for incoming calls that match specified criteria. While the service searches for the user, the calling party is provided with a greeting followed by periodic comfort announcements. The caller can also interrupt the search to leave a message.
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Simultaneous Ring Personal
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Simultaneous Ringing allows you to list phone numbers you would like to ring in addition to your primary phone when you receive a call. This feature is helpful when you are not at your phone but you would like your cell phone to ring when you get a call. You can also turn off simultaneous ringing when you are at your desk on a call. Warning: if your cell phone or other phone has voicemail that picks up before your office voice messaging picks up, your voicemails could be on your cell phone messaging system |