The first thing you need to know about accessing your online bill pay is your account number. Your account number is 9-digits, and can be located on your statement.
Our online bill pay system is managed by PayDQ. All of these services can be conducted 24 hours a day, seven days a week. It is a safe way to save time, money and frustration. Best of all, this is a free service.
To set up your new account now, go to https://directcom.com/idaho/index.php/welcome/.
You will be directed to a welcome page that says: “Welcome to the new Direct Communications automated bill payment system.” Click on “continue.”
You will then arrive at the Payment Center Log on screen.
Click on “Not signed up yet? Click here to register.”
You will then need to enter your new 9-digit Account Number (which will be on your new paper bill) preceded with a “0.” This will make it into a 10-digit number, which is required by PayDQ. (eg: if your account number is 123456789, you will put a 0 in front so that your 10-digit number is 0123456789.) You will also need to enter a one-time preset Security Code to register for the first time.
This security code will be “799” plus the last four digits of your main number, if you are an Idaho customer.
Your main number is the primary telephone or network number associated with your account, and will appear on the bottom right hand side of the first page of your paper bill. You will need to check that you have read the terms of use, then click “continue”.
(If you need help registering for the first time, please call our main office for customer service and billing, and we can provide you with the necessary login information and guide you through the setup process.)
You will then be in a registration form where you will have to enter your email address, (this should be the address you want your monthly ebill alert sent to) and choose a new username and password for your online billing account.
Your username cannot have any spaces. Your user name is case sensitive, must be between 6 and 16 characters in length and there are no spaces or special characters allowed. Enter a valid password. Password must include number(s), upper and lower case letters, and must be atleast 6 characters in length. Finally, password cannot be one of the last four passwords used. Once you have successfully completed the required fields, and hit “submit,” you will be taken to a “registration complete page,” and asked to sign back in.
Also, if you have successfully created your account, after a few minutes, you should get an email confirmation from [email protected], at the email address you entered during the registration process.
The next time you log into your online account, you will log in with your own chosen username and password.
Once inside your account you will be able to see your latest statement, view past statements, set up autopay (schedule monthly recurring payments from a financial account of your choice), make a one time payment online, and do lots of other easy, convenient things. (Note: if you are setting up autopay, make sure your bill pay date is set to the 7th of the month or later to ensure our billing process is complete.)
What won’t change?
Monthly payments should still be sent to the same address.
Payments are still due on the 25th of each month.
If you have any questions or concerns about your new bill, or how to set up your new online bill pay account, please call us at 208.548.2345.