New Directcom Customers: Please submit the following information to pre-register for Fiber to your Home. This will expedite the process of installing Fiber Optic Internet service at your home once construction is complete. Current DSL customers do not need to submit this form–you will be automatically upgraded to fiber at no cost.
To our valued customers:We are aware of an outage in the Ranches area. Our network team has identified the issue and is beginning to restore service to homes. We apologize for the inconvenience this may have caused.
Thank you
Update:Services have been restored to all customers in the Ranches area. We are seeing normal traffic going through the network, and will continue to monitor through the night. We apologize for any inconvenience this may have caused.
To our valued customers:
We are aware of an outage in the Ranches area, our network team is currently investigating the issue. Updates will be made when available.
Thank you
Re: Concerns with recent “Web Self Care” account changes.If you have recently made changes on your account using the “Web Self Care” tool, it may still reflect the before and after speed package or change; this is normal, and will correct upon refreshing of the bill cycle, rest assured you will not be billed for both old and new services.
Update:Services have been restored to all customers. We are seeing normal traffic going through the network, and will continue to monitor through the night. We apologize for any inconvenience this may have caused.
To our valued customers:
We are aware of an internet outage and currently have teams investigating the cause. Updates will be made when available.
Final Update: 9:30PM, Splice Team has confirmed that the Kiowa area is up and running. If you are still offline at this time, please power cycle your router. If that does not resolve the issue, please call our Tech Support at 801-789-4999. We apologize for any inconveniences this may have caused._______________________________________________________________________
Update: 7:57PM
Our Splice Team has begun splicing all houses in the Kiowa area. Equipment on the side of your house will be coming online in groups of 12, with the full restore time at 9:30 PM. We ask that you DO NOT reset your router during this time. If you are still offline after 9:30 PM, please power cycle your router. If that does not resolve the issue, please call our Tech Support at 801-789-4999. We apologize for any inconveniences this may have caused.
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Update: 4:17PM, Our Splice Team has notified us that the estimated restore time has changed from 6:30PM to 7:30PM. We apologize for any inconveniences this may have caused
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Update 2:24PM, Our Splice Team has given an estimated restore time of 6:30PM. We ask that you do not reset your routers during this time.
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Update: 1:48PM, A contractor for another company has hit one of our fiber lines in Kiowa, emergency team is assessing and will give an update on estimated restore time.
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To Our Valued Customers:
We are aware of an outage in the Kiowa area and have dispatched emergency teams to investigate. Updates will be made when available,
Thank you
