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Fiber Open House for Silverlake Residents-Silverlake Amphitheater Parking Lot -October 1, 2015, 4 PM till 8 PM.

On September 23, 2015, Posted by , In Community Involvement, With Comments Off on Fiber Open House for Silverlake Residents-Silverlake Amphitheater Parking Lot -October 1, 2015, 4 PM till 8 PM.

Direct communications will be holding an information open house for residents of the Silverlake area by the parking lot of the Silverlake Amphitheater on Thursday, October 1, 2015 from 4 PM till 8 PM. This open house coincides with the start of the fiber upgrade construction project in Silverlake. The company will outline the…

Fiber Upgrade Coming to Silverlake

On September 23, 2015, Posted by , In Community Involvement,Customer Service, By , , With Comments Off on Fiber Upgrade Coming to Silverlake

Fiber Optic Internet Network Expands in Eagle Mountain to older Silverlake subdivisions The entire Silverlake network area will become the next Fiberhood in Eagle Mountain, where older copper connections will be upgraded to new Fiber to the Home, bringing 1 Gigabit speeds and more reliable Internet service for residents living in the older Silverlake…

What’s on ESPN3 in September

On August 13, 2015, Posted by , In Customer Service, With Comments Off on What’s on ESPN3 in September

Full Programming Grid (Note all times are Eastern time zone.) ESPN3 Programming for 09/01/2015 – 09/30/2015 (US/Eastern) Date/Day Start Time End Time Program 09/01/2015 10:45 AM 11:10 AM Tennis, Tennis: US Open, Inside the Baseline presented by IBM 09/01/2015 11:00 AM 7:00 PM Tennis, Tennis: US Open, Louis Armstrong Stadium (Day…

Meet Layne Moosman, Your Local Tech Support Specialist

On August 7, 2015, Posted by , In Community Involvement,Customer Service,Tech Support, By ,, , With Comments Off on Meet Layne Moosman, Your Local Tech Support Specialist

Direct Communictions is pleased to welcome new Tech Support Specialist, Layne Moosman, an Eagle Mountain Utah local. Layne is part of a new in-house, local tech support team, living in Eagle Mountain, and working from our office in Eagle Mountain Utah, and will support only Eagle Mountain customers. When we say local…

Meet Faleshia – One of Your New Local, in-House Tech Support Specialists

On August 3, 2015, Posted by , In Customer Service,Tech Support, By , With Comments Off on Meet Faleshia – One of Your New Local, in-House Tech Support Specialists

Direct Communictions is pleased to welcome new Tech Support Specialist , Faleshia, an Eagle Mountain Utah local. Faleshia is part of a new in-house, local tech support team, working from our office in Eagle Mountain Utah, and will support only Eagle Mountain customers. Directcom has long had a goal to bring all tech…

This Week is Your Last Chance to Migrate Your @emcity.net or @dcdi.net Email

On July 27, 2015, Posted by , In Tech Support, By , With Comments Off on This Week is Your Last Chance to Migrate Your @emcity.net or @dcdi.net Email

Back in March 2015 we announced the End of life for Directcom-hosted email service. This week is your last chance to migrate, import, or archive your old @emcity.net or @dcdi.net email if you have not already done so.  For several years, we provided Google-hosted email service to our customers, branded as an emcity.net…

Our Fiber versus Their “Fiber”

On July 10, 2015, Posted by , In Customer Service,Tech Support, By , , With Comments Off on Our Fiber versus Their “Fiber”

No matter what their door-to-door salesmen tell you, their “fiber” turns out to be regular wireless internet. Wireless is simply not as good as fiber—never has been, never will be. Don’t be fooled! Direct Communications is the ONLY Fiber Optic Network in Eagle Mountain. Choose real fiber service from Directcom—the…

What’s on ESPN3 in July

On July 7, 2015, Posted by , In Customer Service, By , With Comments Off on What’s on ESPN3 in July

It’s another great month for sports fans on ESPN3–only on Directcom Broadband. In July catch the Wimbledon Tennis Championships,  Golf – The Open Championship,  Baseball, International Soccer, Rodeo at the Calgary Stampede, the Pan American Games, International Cricket, and watch the USA Rugby team live at the 2015 Pacific Nations Cup, plus much more. There’s something…

Why is DSL More Expensive than Fiber per Megabit?

On June 25, 2015, Posted by , In Customer Service, By , With Comments Off on Why is DSL More Expensive than Fiber per Megabit?

Ever since we separated the marketing of Fiber and DSL Internet at the beginning of 2015, a lot of customers have been asking the same question: Why is DSL More Expensive than Fiber per Megabit? For example, an Eagle Mountain resident with Fiber to the Home can choose a 30Mbps speed…

Why Does our Broadband Service Require an Emergency Phone (Rural Telecom Business Model Explained)

On June 23, 2015, Posted by , In Community Involvement,Customer Service, With Comments Off on Why Does our Broadband Service Require an Emergency Phone (Rural Telecom Business Model Explained)

Summary: Federal law currently requires  that we deliver broadband services over our federally-regulated fiber network only with an accompanying landline phone. Ephone is the best way to comply with the law and still give you the broadband you want at reasonable prices. Rural Telecom Explained: We understand that young families today do not…