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911 Outage Notification

On February 23, 2021, Posted by , In Product Update, By , With Comments Off on 911 Outage Notification

Attention landline phone subscribers. We have received notification that a 911 circuit route in Utah county that we use to route 911 traffic to the county has been disrupted due to a fiber cut in Lehi. This is outside of Eagle Mountain and unfortunately, we have no control over the…

Want Faster WiFi? Get the Directcom Blast – The Ultimate Fiber Router.

On February 18, 2021, Posted by , In Product Update, By , With Comments Off on Want Faster WiFi? Get the Directcom Blast – The Ultimate Fiber Router.

Experience Carrier-Class Wi-Fi. You finally have the power over all the devices in your home.  Only Blast uses the brand new WiFi 6/AX standard to connect with the most power to your newest smart devices. Plus, manage your home network from your smartphone with the included CommandIQ™ App. Get Worry-free…

Content Filtering Methods for Materials Harmful to Minors Available through third-party providers -S.B. 134

On October 29, 2018, Posted by , In Product Update,Tech Support, By , With Comments Off on Content Filtering Methods for Materials Harmful to Minors Available through third-party providers -S.B. 134

In accordance with Utah Legislation S.B. 134, Direct Communications – Cedar Valley LLC (Directcom) is offering or suggesting content filtering methods for materials harmful to minors through third-party providers. Directcom does not provide or prefer any specific third-party vendor. Directcom is able to refer customers to commercially available options that…

Important message regarding the Online Payment System

On September 27, 2018, Posted by , In Customer Service,Product Update, With Comments Off on Important message regarding the Online Payment System

Please note: Our web payment system has a new appearance, so don’t be alarmed if it looks slightly different next time you log in from our website. Only the appearance of the system has changed. Your login credentials, payment methods, and automated payments will remain the same. If you have…

North Ranch Fiber Open House – August 13, 2018, 4pm-7pm

On August 8, 2018, Posted by , In Community Involvement,Product Update, With Comments Off on North Ranch Fiber Open House – August 13, 2018, 4pm-7pm

Direct Communications will be holding a fiber information open house for residents of North Ranch, at North Ranch Park, on MONDAY, August 13, 2018, from 4pm-7pm. Good news–Fiber Optic Internet and 1 Gig speeds are coming this Fall to all of North Ranch subdivision in Eagle Mountain! This includes all the…

Lone Tree Fiber Open House – March 20, 2018 5pm-7pm

On March 15, 2018, Posted by , In Community Involvement,Customer Service,Product Update, With Comments Off on Lone Tree Fiber Open House – March 20, 2018 5pm-7pm

Direct Communications will be holding a fiber information open house for residents of Lone Tree, at Lone Tree Park, on Tuesday, March 20, 2018, 5pm-7pm. Good news–Fiber Optic Internet and 1 Gig speeds are coming this Summer to all of Lone Tree subdivision in Eagle Mountain!  Please come to an open…

Mount Airey Fiber Open House – Tuesday, March 13, 2018, 5pm-7pm.

On March 12, 2018, Posted by , In Community Involvement,Customer Service,Product Update, With Comments Off on Mount Airey Fiber Open House – Tuesday, March 13, 2018, 5pm-7pm.

Direct Communications will be holding a fiber information open house for residents of Mt Airey, on the grass at 9187 N Pebble Creek Loop, on Tuesday, March 13, 2018, 5pm-7pm. Good news–Fiber Optic Internet and 1 Gig speeds are coming this Summer to the Mt Airey subdivision in Eagle Mountain! We…

Directcom to Finish Eagle Mountain Fiber to the Home Upgrades in 2018

On February 8, 2018, Posted by , In Community Involvement,Customer Service,Product Update, By , , With Comments Off on Directcom to Finish Eagle Mountain Fiber to the Home Upgrades in 2018

The multi-year fiber-to-the-home upgrade construction project  in Eagle Mountain will be completed in 2018. Over the past 3 years, Directcom has installed new fiber to about 4600 homes in Eagle Mountain. This means that over 8000 homes in Eagle Mountain now have access to fiber-to-the-home service. Our fiber upgrade project will…

Why Did my Phone Bill Go Up in February?

On February 8, 2018, Posted by , In Customer Service,Product Update, By , , With Comments Off on Why Did my Phone Bill Go Up in February?

Ephone Bundle Customers: If you are still subscribing to emergency phone service (ephone) and you are wondering why your bill just went up, please note this email we sent out last month on Jan 13, 2018. (If you are already an Internet-only/Simplifiber subscriber, there was no change to your monthly bill.)…

Why Did My Phone Bill Go Up?

On July 6, 2017, Posted by , In Customer Service,Product Update, By ,, , With Comments Off on Why Did My Phone Bill Go Up?

If you are a Direct Communications customer in Eagle Mountain who still pays for a phone, you probably noticed today that your phone bill increased between $4 to $5 this month. This increase was effective July 1, 2017. Notifications were included in the bill for the past two months, but…