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10 Reasons to Choose a Blast Router from Directcom

On May 13, 2022, Posted by , In Customer Service, With No Comments

10 Reasons to Choose a Blast Router from Directcom Better Troubleshooting and Support Experience Enjoy a stress-free, worry-free experience with premium Wi-Fi, supported by Directcom. Most broadband service calls today are wireless-related. Without the ability to see remotely what is happening inside your home WiFi network, it can be difficult…

Add Ultimate Coverage with the Mesh

On March 11, 2022, Posted by , In Customer Service, By ,,, , With Comments Off on Add Ultimate Coverage with the Mesh

Directcom Mesh pairs with your Blast Wifi Router to provide ultimate WiFi coverage in those hard-to-reach areas of your home. Add Mesh to your account for only $10 per month. Are you having trouble connecting to Wi-Fi in the remote corners of your home? Does your device suddenly disconnect from…

Outage Notification Jan 27 2021

On January 27, 2021, Posted by , In Customer Service, With Comments Off on Outage Notification Jan 27 2021

830am A limited number of Direct Communications customers in the Eagle Mountain City Center are experiencing an outage. We are seeing and investigating a few alarms in that region. We will update you as soon as we get more information. Update 940am: Confirmed Outage in Colonial Park and Pioneer developments…

Direct Communications Dec 02 2020 Outage Report

On December 2, 2020, Posted by , In Customer Service, With Comments Off on Direct Communications Dec 02 2020 Outage Report

Outage Affecting –Internet customers, Eagle Mountain, Utah exchange area. Dec 03, 9am – We are trying to catch up and respond this morning to all the messages and calls we received yesterday. However, due to large volume of calls and emails, they might not be returned for 24 or more…

Direct Communications will be closed for Pioneer Day on July 24

On July 15, 2020, Posted by , In Customer Service, With Comments Off on Direct Communications will be closed for Pioneer Day on July 24

The Direct Communications business office in Eagle Mountain will be closed to commemorate Pioneer Day on July 24. We have so much to be grateful for in Utah. We feel honored to be a part of a great community like Eagle Mountain. Thank you to all of our customers, friends,…

Directcom stands with you during this health crisis.

On March 13, 2020, Posted by , In covid,Customer Service, With Comments Off on Directcom stands with you during this health crisis.

To Our Valued Customers in Eagle Mountain, Like most of you here in Utah, we are closely watching the latest reports from the Utah Governor’s office and the Centers for Disease Control and Prevention (CDC) regarding coronavirus COVID-19. We are considering a number of precautionary measures to help protect the…

Disney and Bandwidth Demand

On November 21, 2019, Posted by , In Customer Service, With Comments Off on Disney and Bandwidth Demand

Customer Question: Your company has been blaming Disney+ for the network troubles in November. How are these related? Why would Disney+ make a difference to bandwidth demand? Many customers have asked this good question. Just because people are now streaming Disney content instead of Netflix content , why would that…

Directcom Customers – Win a 50″ Smart TV during Pony Express Days.

On May 29, 2019, Posted by , In Customer Service, With Comments Off on Directcom Customers – Win a 50″ Smart TV during Pony Express Days.

Current Directcom Customers: Enter to win a 50″ SmartTV during Pony Express Days. In order to be eligible for this Smart TV giveaway, you must visit our booth in person during Pony Express Days or walk into our office. You will receive entry instructions, including an entry code, from a…

Important message regarding the Online Payment System

On September 27, 2018, Posted by , In Customer Service,Product Update, With Comments Off on Important message regarding the Online Payment System

Please note: Our web payment system has a new appearance, so don’t be alarmed if it looks slightly different next time you log in from our website. Only the appearance of the system has changed. Your login credentials, payment methods, and automated payments will remain the same. If you have…

How Does Every House in a Place as Remote as Eagle Mountain Have Fiber-to-the-Home?

On August 23, 2018, Posted by , In Community Involvement,Customer Service, With Comments Off on How Does Every House in a Place as Remote as Eagle Mountain Have Fiber-to-the-Home?

Direct Communications, Eagle Mountain’s local independent broadband company,  will this year complete a fiber-to-the-home build out to every resident of Eagle Mountain, which, coupled with the company’s continuing investment in the latest broadband technology, will make Eagle Mountain the most connected community in Utah. The viability of this project in…