Category Archives : Customer Service

Home  >>  Customer Service

Direct Communications will be closed for Pioneer Day on July 24

On July 15, 2020, Posted by , In Customer Service, With No Comments

The Direct Communications business office in Eagle Mountain will be closed to commemorate Pioneer Day on July 24. We have so much to be grateful for in Utah. We feel honored to be a part of a great community like Eagle Mountain. Thank you to all of our customers, friends,…

Directcom stands with you during this health crisis.

On March 13, 2020, Posted by , In covid,Customer Service, With No Comments

To Our Valued Customers in Eagle Mountain, Like most of you here in Utah, we are closely watching the latest reports from the Utah Governor’s office and the Centers for Disease Control and Prevention (CDC) regarding coronavirus COVID-19. We are considering a number of precautionary measures to help protect the…

Disney and Bandwidth Demand

On November 21, 2019, Posted by , In Customer Service, With No Comments

Customer Question: Your company has been blaming Disney+ for the network troubles in November. How are these related? Why would Disney+ make a difference to bandwidth demand? Many customers have asked this good question. Just because people are now streaming Disney content instead of Netflix content , why would that…

Directcom Customers – Win a 50″ Smart TV during Pony Express Days.

On May 29, 2019, Posted by , In Customer Service, With No Comments

Current Directcom Customers: Enter to win a 50″ SmartTV during Pony Express Days. In order to be eligible for this Smart TV giveaway, you must visit our booth in person during Pony Express Days or walk into our office. You will receive entry instructions, including an entry code, from a…

Important message regarding the Online Payment System

On September 27, 2018, Posted by , In Customer Service,Product Update, With No Comments

Please note: Our web payment system has a new appearance, so don’t be alarmed if it looks slightly different next time you log in from our website. Only the appearance of the system has changed. Your login credentials, payment methods, and automated payments will remain the same. If you have…

How Does Every House in a Place as Remote as Eagle Mountain Have Fiber-to-the-Home?

On August 23, 2018, Posted by , In Community Involvement,Customer Service, With No Comments

Direct Communications, Eagle Mountain’s local independent broadband company,  will this year complete a fiber-to-the-home build out to every resident of Eagle Mountain, which, coupled with the company’s continuing investment in the latest broadband technology, will make Eagle Mountain the most connected community in Utah. The viability of this project in…

Rural Telecom Business Model Explained

On August 23, 2018, Posted by , In Community Involvement,Customer Service, With No Comments

Rural Telecom Explained: Believe it or not, Eagle Mountain is in fact famous, in the rural telecommunications industry. People from Florida to Oregon, and throughout the heartland of America have been watching and learning from the fiber miracle that has occurred in Eagle Mountain, and want to know how to…

Willow Springs Fiber Open House – July 26, 2018, 4pm-7pm

On July 24, 2018, Posted by , In Customer Service, With No Comments

Direct Communications will be holding a fiber information open house for residents of Willow Springs, at the park by the Willow Springs Clubhouse, on Thursday, July 26, 2018, from 4pm-7pm. Good news–Fiber Optic Internet and 1 Gig speeds are coming this Fall to all of the Willow Springs subdivision in Eagle…

Diane Bradshaw Awarded the 2017 Business Person of the Year by the Lehi Area Chamber of Commerce.

On March 16, 2018, Posted by , In Community Involvement,Customer Service, With No Comments

Diane Bradshaw of Direct Communications Cedar Valley, was awarded the 2017 Marie Hutchings Business Person of the Year Award by the Lehi Area Chamber of Commerce. Diane has served for over 13 years as the office manager of Direct Communications, a local fiber optic broadband service provider, in Eagle Mountain…

Lone Tree Fiber Open House – March 20, 2018 5pm-7pm

Direct Communications will be holding a fiber information open house for residents of Lone Tree, at Lone Tree Park, on Tuesday, March 20, 2018, 5pm-7pm. Good news–Fiber Optic Internet and 1 Gig speeds are coming this Summer to all of Lone Tree subdivision in Eagle Mountain!  Please come to an open…