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What’s on ESPN3 in July

On July 7, 2015, Posted by , In Customer Service, By , With No Comments

It’s another great month for sports fans on ESPN3–only on Directcom Broadband. In July catch the Wimbledon Tennis Championships,  Golf – The Open Championship,  Baseball, International Soccer, Rodeo at the Calgary Stampede, the Pan American Games, International Cricket, and watch the USA Rugby team live at the 2015 Pacific Nations Cup, plus much more. There’s something…

Why is DSL More Expensive than Fiber per Megabit?

On June 25, 2015, Posted by , In Customer Service, By , With No Comments

Ever since we separated the marketing of Fiber and DSL Internet at the beginning of 2015, a lot of customers have been asking the same question: Why is DSL More Expensive than Fiber per Megabit? For example, an Eagle Mountain resident with Fiber to the Home can choose a 30Mbps speed…

Why Does our Broadband Service Require an Emergency Phone (Rural Telecom Business Model Explained)

On June 23, 2015, Posted by , In Community Involvement,Customer Service, With 1 Comment

Summary: Federal law currently requires  that we deliver broadband services over our federally-regulated fiber network only with an accompanying landline phone. Ephone is the best way to comply with the law and still give you the broadband you want at reasonable prices. Rural Telecom Explained: We understand that young families today do not…

Using a Wireless Internet Service Provider when you have Fiber to your Home is like…

If you are still paying for Internet service from a wireless Internet Service Provider (WISP) when you have the option of using the state-of-the-art fiber already installed to your home, you are holding yourself back.  You need to get up, call us and make the simple change to Directcom Fiber. It’s easy. Your life will…

Free Router Tune Up

On June 9, 2015, Posted by , In Tech Support, By , With No Comments

During the month of May, Directcom techs worked over several nights installing a new Cisco Core Network Router. This new Cisco core router will more than triple the network processing capacity from a previous 4 million packets per second to over 12 million packets per second. If that doesn’t mean…

DirectCom is now a Netflix SuperHD Partner

On June 3, 2015, Posted by , In Customer Service,Tech Support, By ,, , With No Comments

Direct Communications faster streaming broadband just got even better. Directcom is pleased to announce that our broadband service in Eagle Mountain is now Netflix Super HD enabled. This means that Directcom customers in Eagle Mountain will now be able to  watch movies and TV shows in Super HD and Ultra…

PROTECT YOUR FAMILY BY SECURING YOUR HOME WIFI.

On May 27, 2015, Posted by , In Customer Service,Tech Support, By , With No Comments

A WIRELESS ROUTER IS AN OPEN DOOR TO YOUR HOME. PROTECT YOUR FAMILY BY SECURING YOUR HOME WIFI.  Most people use a wireless router so they can use their handheld devices.  Wireless routers are great, but there are some very important reasons they need to be locked down with strong…

New scam Alert: Survey and “free gift.”

On May 15, 2015, Posted by , In Customer Service,Tech Support, By , With No Comments

A few of our customer have recently been exposed to online scams claiming to be from Direct Communications. Customers reportedly see a ‘pop-up’ type message in their browser posing as Direct Communications, asking the customer to participate in survey and at the end they receive a “free gift”. At the…

Fiber Open House for Chimney Rock Area – Thursday, May 7, 2015 – Nolan Park – from 4 PM till 8 PM.

On April 27, 2015, Posted by , In Customer Service, With No Comments

Direct Communications will be holding a fiber information open house for residents in the chimney Rock area at Nolan Park by the splash pad on Thursday, May 7, 2015 from 4 PM till 8 PM. The company will outline the construction schedule and upgrade plan, and answer any questions one-on-one about…

Fiber Coming to Nolan Park Area

On April 16, 2015, Posted by , In Customer Service, By ,, , With No Comments

Fiber Optic Internet Network Expands in Eagle Mountain to Nolan Park Area   The Chimney Rock network area around Nolan Park will become the next Fiberhood in Eagle Mountain, where older copper connections will be upgraded to new Fiber to the Home, bringing faster speeds and more reliable Internet service…