20200317 Covid Update
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The Direct Communications business office will be closed today in observance of Memorial Day.
To our Valued Customers in the Silver Lake area:Great news everyone! The internet has been restored! The problem has been identified and resolved, the cause of the outage was a Network Equipment Failure that occurred in our system.
Our technical team worked hard to identify the issue and quickly determined that the problem was with a critical piece of network equipment. Once the faulty equipment was identified, our team quickly replaced it with a new one, and all systems are now back up and running.
We apologize for any inconvenience caused by the outage and we thank you for your patience while our team worked to restore the service. We understand how important it is to have access to the internet, especially in today's world where we rely heavily on it for work, communication, entertainment, and much more.
Thank you again for your understanding, and we hope you enjoy being back online!
We are aware of a partial outage that appears to be affecting the Silverlake area. We are investigating the cause.
UPDATE:Internet service in the Silver Lake area have been restored, thank you for your patience and understanding.
Update: ETR changed to 12AMTo our Valued Customers in the Silver Lake area:
After completing repairs on the first Fiber Optic Cable, we are able to confirm that a contractor for another provider has cut another one of our fiber optic cables affecting multiple customers in the area. Emergency teams are on location repairing the break, current ETR: 12AM, We apologize for any inconvenience this may cause
