Internet/Wi-Fi Issues

Resources

Select the Issue You are Experiencing:

Wi-Fi Network Not Visible

If your Wi-Fi network does not appear in the list of available networks on your devices. This issue can result from incorrect settings, network name(SSID) changes, or router issues.

Limited Range and Dead Zones

Wi-Fi signals have a limited range, if Wi-Fi works near the router but not in other rooms you could have a Wi-Fi Coverage issue. This can be caused by obstacles, interference, or insufficient equipment.

Device Connectivity Problems

If you are having issues connecting a singular device to the internet. This can occur due to incorrect passwords, device-specific issues, or outdated Wi-Fi drivers.

Slow Internet Speed

If you are experiencing slowness it can result from various factors, including network congestion, outdated equipment, or issues with the incoming connection.

Intermittent Connectivity

If your internet is dropping or is unstable, causing interruptions in your internet service. This can be due to Wi-Fi interference, signal strength issues, outdated equipment, or etc…

Common Troubleshooting Steps:
  1. Check all connected devices:
    • Verify whether the Wi-Fi or internet issue affects all the devices on your network or just one. This will help you determine if the problem is with a specific device or your entire network.
  2. Restart your router and modem:
    • Unplug both your router and modem from the power source. Wait for at least 30 seconds, then plug them back in. This process, known as power cycling, can resolve many temporary connectivity issues. Its also usually a good idea to reseat any connections connected to the modem or router such as Ethernet, Coax, or DSL cables to make sure there are no loose or bad connections.
  3. Check for service outages:
    • Visit our Facebook page, our outages page or, contact Tech Support to check for any reported service outages in your area. Sometimes, the problem may be on our end, and you’ll may need to just wait until it is resolved.
  4. Test your internet speed:
    • Use a speed test tool (such as Ookla’s Speedtest) to check your current internet speed. This can help you determine if your connection is slower than expected.
  5. Move closer to the router:
    • If you’re experiencing weak Wi-Fi signal or slow speeds, move closer to your router. Obstructions and distance can weaken Wi-Fi signals.
  6. Check for interference:
    • Other electronic devices, such as cordless phones, microwave ovens, baby monitors and other smart devices, can interfere with your Wi-Fi signal. Make sure your router is placed away from such devices.
  7. Check Wi-Fi settings:
    • Ensure that your Wi-Fi network is secure and that there are no unauthorized users or devices connected to it. Change your Wi-Fi password if necessary. Also try adjusting the channel or channel width the Wi-Fi is broadcasting on to reduce interference and improve Wi-Fi performance.
  8. Update router firmware:
    • Visit your router’s administration page through a web browser and check for firmware updates. Keeping your router’s firmware up to date can resolve compatibility issues and improve performance.
  9. Reduce the number of connected devices:
    • Too many connected devices can strain your Wi-Fi network. Disconnect or turn off devices that are not in use.
  10. Use a wired connection:
    • If possible, connect your computer or other devices directly to the router via an Ethernet cable. Wired connections are more stable than Wi-Fi.
  11. Check for malware or unwanted software:
    • Perform a scan on your computer or device to check for malware, viruses, or unwanted software that could be using your bandwidth.
  12. Update network drivers:
    • Ensure that the network drivers for your computer’s network adapter are up to date. Outdated drivers can cause connectivity problems.
  13. Contact Us:
    • If you’ve tried all the steps above and continue to experience issues, contact Tech Support. They may be able to diagnose and resolve more complex issues.