End of Life for Syringa Wireless Service Coming- What You Need to Know.

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End of Life for Syringa Wireless Service Coming- What You Need to Know.

On September 2, 2015, Posted by , In Community Relations,Customer Experience, By , With No Comments

It is with much regret that we must inform you that on December 31, 2015, Syringa Wireless will cease doing business. Therefore, as a retail partner of Syringa Wireless, Direct Communications will no longer be able to provide Syringa Wireless service after the end of this year.

Your wireless account will remain active and service will be provided through the end of the year.  You will need to switch to other options for your Syringa Wireless services on, or before, Dec 31st, 2015.

Please note that all of your other Directcom services, such as High Speed Internet, home phone or Cable TV service, will not be affected by the end of life of Syringa Wireless service. 

 

Your options if you have completed the terms of your Syringa phone contract:

  1. You may begin to transition your services to another carrier at anytime, but no later than Dec 31st, 2015.
  2. You are free to keep your device. You may also return your device to Directcom and receive a prorated value of your out of pocket expenses for the device, based upon a 24-month service life.  To be eligible for the rebate, the phone must be in good working order and your account must be in good standing.  Refunds will be processed as credit on your regular Directcom bill.
  3. Do nothing, and your service will remain active, you will continue to owe for service through December 31, 2015. After that date, service will be discontinued and any agreements will be voided.

Your options if you are currently in-contract:

  1. You may begin to transition your services to another carrier at anytime, but no later than Dec 31st, 2015. Certain restrictions apply (see below).
  2. If you continue service with Syringa Wireless through Nov 15th 2015, you may keep your device at no charge. All Early Termination Fees (ETF) will be waived if the account is closed in good standing after Nov 15th 2015 but before Dec 31st, 2015.
  3. If you choose to leave Syringa Wireless prior to Nov 15th then you will need to return any device that was purchased as part of your contract or you will be charged an ETF. If your account is closed in good standing and the device is returned in good working order then you will receive a prorated rebate of your out of pocket expense in the purchase of the device based upon a 24 month service life.  Refunds will be processed as credit on your regular Directcom bill.
  4. Do nothing, and your service will remain active, you will continue to owe for service through December 31, 2015. After that date, service will be discontinued and any agreements will be voided.

To return your device:

Drop it off at Direct Communications Rockland or Paris office.

Since we will not be able to obtain any more handset inventory, Syringa Wireless will no longer offer phone guard/phone replacement services, and that charge will immediately be removed from your bill.

We apologize for the inconvenience of having to shop for a new mobile carrier.

Please note that all of your other Directcom services, such as High Speed Internet, home phone or Cable TV service, will not be affected by the end of life of Syringa Wireless service. 

Please call us with further questions or concerns at 208 548 2345.

 

More information published in a letter by Syringa Wireless:

(See the full press release at http://www.syringawireless.com/)

“Syringa Wireless has been operating in southern Idaho for almost 10 years and has proudly served thousands of customers during that time. Beginning December 31, 2015, Syringa Wireless will no longer be providing wireless communications services and will cease doing business. As your neighbors, Syringa Wireless has fought hard to maintain low prices and high quality service for our Idaho communities.  We are disappointed that we cannot continue to serve you.

Over the last 3 years we have made extensive financial investments into our network and to the communities we serve with the intent to offer services comparable to our competitors. The wireless industry is fiercely competitive with rapidly changing technologies and cost structures. As a small, locally owned and operated provider, we have arrived at a point where it’s simply not feasible to continue to operate.”

Media Inquiries:

Jennifer Rowell
Marketing Manager
jennifer@syringawireless.com
(208) 869-2502

 

Wireless Carriers

Silver Star Communications

www.silverstar.com

AT&T

www.att.com 

Sprint

www.sprint.com

T-Mobile

www.t-mobile.com

Verizon Wireless

www.verizonwireless.com

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