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Please refer here for the latest news from Directcom regarding how the COVID19 outbreak may affect services in Eagle Mountain

March 17, 2020

March 16, 2020,

Covid Update: Directcom Business Office closed to Walk-ins

In order to be part of the solution recommended by health officials, and implement social distancing practices to slow the spread of COVID-19, the Direct Communications business office in Eagle Mountain will be closed to the public starting Monday, March 16, and will remain closed to in-office face-to-face visitors until further notice. 

Please note that this soft closing only applies to foot traffic into the office. All regular services will continue to be provided and our staff will still be available during regular business hours. Most of our customer service has always been provided remotely, and our customer service staff will continue to interact with Eagle Mountain customers either online via chat, via email, or by phone. All Directcom techs who work in the field will continue to do so, although we will be trying to find effective ways to limit in-house visitation, such as walking customers through a self-install of plug-and-play equipment over the phone.

If you need to pick up or drop off leased equipment at our office, we will be providing a drop off area by the front door. 

Tech Support is always here for you 24 hours, 7 days a week at 801 789 4999. This is staffed by local Directcom employees in Eagle Mountain and in Idaho. 

If you need to upgrade or add services, sales and customer service is available via chat or phone during business hours at 801 789 2800.

Please remember that you can always pay your bill online by choosing “Manage Account” > “Pay Online” on our homepage at https://www.directcom.com/eaglemtn

We also accept payments in a dropbox in front of The Ranches professional building.  They will be picked up daily. Or, set up auto payments through your bank, or mail us a check. 

We have asked any employees who are feeling any coronavirus-like symptoms to stay home and practice self-isolation for 14 days. 

March 13, 2020

Directcom stands with you during this health crisis.

On March 13, 2020, Posted by brigham, In Customer Service, With No Comments

To Our Valued Customers in Eagle Mountain,

Like most of you here in Utah, we are closely watching the latest reports from the Utah Governor’s office and the Centers for Disease Control and Prevention (CDC) regarding coronavirus COVID-19. We are considering a number of precautionary measures to help protect the health and safety of our customers and employees, as they might apply to our particular service. 

I suppose we are fortunate in the telecommunications industry in that all of our services are delivered remotely via digital light pulses, and not much face-to-face interaction is needed to conduct business. However, we are sobered by the knowledge that now, more than ever before, virtual communication, distance learning, social media and online entertainment are all going to be vital to our well-being as humans during this temporary health crisis, when social distancing and self-isolation might become the norm. We are dedicated to delivering these online services to you reliably and always at a good value. We take our responsibility very seriously as a public utility. We will strive to ensure that our services will continue uninterrupted during this health crisis. 

We expect that as more of you are required to work from home, or stuck at home with only Netflix as your sole entertainment, there will be some additional bandwidth demand placed upon the fiber network here in Eagle Mountain. Rest assured that we will have the bandwidth to take care of your needs. One of the positives to come out of last October’s bandwidth shortage during the Disney+ launch is that the upgrades and planning our engineers have put in place since then have left us well prepared for a surge in current demand. 

Since last year,  we have added additional backbone bandwidth, and also installed a Google local content server in partnership with Google. This Google server essentially caches (stores) YouTube content, so that Eagle Mountain residents are no longer having to watch YouTube using the cloud, but simply pulling it locally off our network here. This will free up several Gig per second of traffic.  

Our office staff has implemented procedures to sanitize high-touch surfaces with disinfectants in the office. However, as we have all been asked to all minimize potential virus spread, we highly recommend that you call us at 8017892800, or chat with us online where possible, rather than coming into the office. 

Please remember that you can always pay your bill online by choosing “Manage Account” > “Pay Online” on our homepage at https://www.directcom.com/eaglemtn

We also accept payments in a dropbox in front of The Ranches professional building.  They will be picked up daily. Or, set up auto payments through your bank, or mail us a check. 

We are also educating employees on best practices as recommended by the CDC, and have asked any employees who are feeling any flu or coronavirus-like symptoms to stay home and practice self-isolation for 14 days.