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How to Migrate Your Emcity.net Email to a New Gmail Address

On March 13, 2015, Posted by , In Customer Service,Tech Support, With 2 Comments

End of life for Directcom-hosted email service For several years, we have been pleased to provide you with you complimentary email service branded as an emcity.net or dcdi.net address. This email service was in fact hosted in the background by Google, under a reseller agreement. Due to a decision by…

Why Are Some Older Homes In Eagle Mountain Still On Copper Instead Of Fiber?

On January 16, 2015, Posted by , In Customer Service, With 1 Comment

Why are some homes in Eagle Mountain still on copper, while most are being served with fiber to the home? What is preventing Direct Communications from taking fiber to every home today? The very short answer is simply: money, and the sheer cost of the citywide upgrade. The slightly more…

How do I get the full speed I’m paying for?

On January 15, 2015, Posted by , In Customer Service,Tech Support, By ,,,, , With No Comments

Only Directcom, because our network is 100% Fiber Optic Cable, with no wireless links between you and the cloud, can deliver the entire bandwidth to which you subscribe to the fiber network terminal or router in your home. If you are subscribing to 250 Mbps download, we  deliver a full 250 Mbps…

Faster, New Speeds for 2015

On December 30, 2014, Posted by , In Customer Service, With No Comments

Residents of Eagle Mountain rejoice! 2015 is going to be a good year for all of us, starting with faster Internet. Starting in January 2015, Direct Communications will be separating the marketing of DSL and Fiber products, in order to provide more competitive speed packages. When it comes to competing with wireless…