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Important message regarding the Online Payment System

On September 27, 2018, Posted by , In Customer Service,Product Update, With No Comments

Please note: Our web payment system has a new appearance, so don’t be alarmed if it looks slightly different next time you log in from our website. Only the appearance of the system has changed. Your login credentials, payment methods, and automated payments will remain the same. If you have…

How Does Every House in a Place as Remote as Eagle Mountain Have Fiber-to-the-Home?

On August 23, 2018, Posted by , In Community Involvement,Customer Service, With No Comments

Direct Communications, Eagle Mountain’s local independent broadband company,  will this year complete a fiber-to-the-home build out to every resident of Eagle Mountain, which, coupled with the company’s continuing investment in the latest broadband technology, will make Eagle Mountain the most connected community in Utah. The viability of this project in…

Rural Telecom Business Model Explained

On August 23, 2018, Posted by , In Community Involvement,Customer Service, With No Comments

Rural Telecom Explained: Believe it or not, Eagle Mountain is in fact famous, in the rural telecommunications industry. People from Florida to Oregon, and throughout the heartland of America have been watching and learning from the fiber miracle that has occurred in Eagle Mountain, and want to know how to…

Willow Springs Fiber Open House – July 26, 2018, 4pm-7pm

On July 24, 2018, Posted by , In Customer Service, With No Comments

Direct Communications will be holding a fiber information open house for residents of Willow Springs, at the park by the Willow Springs Clubhouse, on Thursday, July 26, 2018, from 4pm-7pm. Good news–Fiber Optic Internet and 1 Gig speeds are coming this Fall to all of the Willow Springs subdivision in Eagle…

Diane Bradshaw Awarded the 2017 Business Person of the Year by the Lehi Area Chamber of Commerce.

On March 16, 2018, Posted by , In Community Involvement,Customer Service, With No Comments

Diane Bradshaw of Direct Communications Cedar Valley, was awarded the 2017 Marie Hutchings Business Person of the Year Award by the Lehi Area Chamber of Commerce. Diane has served for over 13 years as the office manager of Direct Communications, a local fiber optic broadband service provider, in Eagle Mountain…

Lone Tree Fiber Open House – March 20, 2018 5pm-7pm

Direct Communications will be holding a fiber information open house for residents of Lone Tree, at Lone Tree Park, on Tuesday, March 20, 2018, 5pm-7pm. Good news–Fiber Optic Internet and 1 Gig speeds are coming this Summer to all of Lone Tree subdivision in Eagle Mountain!  Please come to an open…

Mount Airey Fiber Open House – Tuesday, March 13, 2018, 5pm-7pm.

Direct Communications will be holding a fiber information open house for residents of Mt Airey, on the grass at 9187 N Pebble Creek Loop, on Tuesday, March 13, 2018, 5pm-7pm. Good news–Fiber Optic Internet and 1 Gig speeds are coming this Summer to the Mt Airey subdivision in Eagle Mountain! We…

Directcom to Finish Eagle Mountain Fiber to the Home Upgrades in 2018

The multi-year fiber-to-the-home upgrade construction project  in Eagle Mountain will be completed in 2018. Over the past 3 years, Directcom has installed new fiber to about 4600 homes in Eagle Mountain. This means that over 8000 homes in Eagle Mountain now have access to fiber-to-the-home service. Our fiber upgrade project will…

Why Did my Phone Bill Go Up in February?

On February 8, 2018, Posted by , In Customer Service,Product Update, By , , With No Comments

Ephone Bundle Customers: If you are still subscribing to emergency phone service (ephone) and you are wondering why your bill just went up, please note this email we sent out last month on Jan 13, 2018. (If you are already an Internet-only/Simplifiber subscriber, there was no change to your monthly bill.)…

How to Register to Pay Your Direct Communications Bill Online

On January 15, 2018, Posted by , In Customer Service, With No Comments

To register to pay your Directcom bill online, you need 2 pieces of information. The first is your account number. The second is a security code. You will need to enter your 10-digit Account Number. If your number is only 9-digits, add a a “0” to the start of the…