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Mandatory 10-Digit Dialing in Idaho Begins August 5, 2017

Mandatory 10-Digit Dialing in Idaho Begins August 5, 2017   FOR IMMEDIATE RELEASE BOISE (July 31, 2017) – Beginning August 5, callers in Idaho will have to dial the area code along with the seven-digit telephone number to make a local call.       The Idaho Public Utilities Commission approved…

Reason for Recent Preston Cable Network Outages

On September 9, 2016, Posted by , In Tech Support, With No Comments

Reason for Recent Preston Cable Network Outages Thursday, September 08, 2016 Direct Communications stands with our customers in expressing frustration over the recent Internet outages in the south side of Preston. Unfortunately, cable service was interrupted by factors out of our control, when a state highway contractor cut our buried…

Getting the Best Out of Your Home WiFi Network

On April 22, 2016, Posted by , In Customer Experience,Tech Support, With No Comments

Tips on Managing your in-home Network By Brad Medinger, Directcom Inside Plant Manager Sometimes you may think “this Internet is slow today”. You may not realize that today most people have a home network that is not managed! You purchase a wireless router from ‘XYZ’ provider and “BAM” you have…

How to set up Direct Communications Email on your Android Phone or Device

On February 18, 2016, Posted by , In Customer Experience,Tech Support, By , , With No Comments

Configuring the Android Email Application Step 1. Navigate to Apps and Settings Step 2. Select Accounts and +Add account Step 3.  Find and select Email Step 4.  Enter your full email address and your password Select Manual setup Step 5. Select IMAP account Step 6.  Populate the necessary fields accordingly: Email address: This field should have auto-populated; if not, enter your full email address Username: Enter your full email…

How to set up Direct Communications Email on your iPhone or iPad

On February 18, 2016, Posted by , In Customer Experience,Tech Support, By , With No Comments

Updating Your Email Settings on iPhone and iPad 4S This easy guide will help you set up your iPhone or iPad to receive and send email using your new account settings. Step 1. Locate your email settings: On your iPhone or iPad, open Settings (typically on your homescreen) Tap Mail, Contacts, Calendars (you may…

Calls Not Coming Through? You Are Being Discriminated Against By Big National Carriers.

On January 29, 2016, Posted by , In Customer Experience,Tech Support, By , With No Comments

Calls Not Coming Through? You Are Being Discriminated Against By Big National Carriers. Have you recently experienced any of the following: 1. Someone from a big city or out-of-state tells you they tried to call you but the call didn’t get through, or the call rang on their end but your…