Category Archives : Customer Experience

Home  >>  Customer Experience

Summer Speed Special

On June 16, 2017, Posted by , In Customer Experience, With No Comments

Summer 2017 Only Sign up for Directcom High Speed Cable Internet before August 15, 2017, and get 50Mb for only $50 a month. Choose 50 Mb for $50 or 20 Mb for $20. Click here to upgrade or order service now. Huge Summer Savings We have upgraded our cable network, and…

Why Does our Broadband Service Require an Accompanying Landline Phone ?

On May 8, 2017, Posted by , In Community Relations,Customer Experience, With No Comments

We understand that many young families today do not want a landline phone. 99% of our customers already have multiple mobile phones in their homes, and that is all they use for voice services. We get it, and we have understood what our customers really want for many years. Unfortunately,…

Do You Hear What I Hear? Directcom Christmas Promo 2016

On November 15, 2016, Posted by , In Customer Experience,Services, With No Comments

This Christmas, switch to Directcom High Speed Internet, and get the new Amazon Echo Dot, plus a $150 Amazon Gift Card,  Free. NEW DIRECTCOM INTERNET CUSTOMERS: CHOOSE YOUR SPEED. CHOOSE YOUR GIFTS. Simply Sign up for 20Mb Cable Internet Service and get: Amazon Dot + $100 Amazon Gift Card You…

St Charles, Idaho to get Fiber to the Home and Gigabit Internet Speeds

Fiber Optic Internet Network Expands in Bear Lake to St Charles The small town of St Charles, situated at the north shore of Bear Lake, will become the next town in Idaho to get Fiber to the Home.  Local broadband provider, Direct Communications, will be replacing older copper communications lines with all new Fiber to the Home, bringing 1…

St Charles Fiber Construction Information Open House

On May 11, 2016, Posted by , In Community Relations,Customer Experience, With No Comments

Direct Communications will be holding an information open house for residents of  St Charles Idaho, on the lawn outside St Charles City Hall, Thursday, May 19, 2016, from 4 PM till 7 PM. This open house coincides with the start of the fiber upgrade construction project in St Charles Idaho. The company…

Getting the Best Out of Your Home WiFi Network

On April 22, 2016, Posted by , In Customer Experience,Tech Support, With No Comments

Tips on Managing your in-home Network By Brad Medinger, Directcom Inside Plant Manager Sometimes you may think “this Internet is slow today”. You may not realize that today most people have a home network that is not managed! You purchase a wireless router from ‘XYZ’ provider and “BAM” you have…

Cable TV Rate to Increase $3 for 2016

On April 5, 2016, Posted by , In Customer Experience,Services, By , , With No Comments

They say death and taxes are the only sure things in life. As a small local cable company, add to that list the fact that every year, the big media companies and content providers who own the television channels will continue to raise the rates to broadcast their shows every year.  Direct…

How to set up Direct Communications Email on your Android Phone or Device

On February 18, 2016, Posted by , In Customer Experience,Tech Support, By , , With No Comments

Configuring the Android Email Application Step 1. Navigate to Apps and Settings Step 2. Select Accounts and +Add account Step 3.  Find and select Email Step 4.  Enter your full email address and your password Select Manual setup Step 5. Select IMAP account Step 6.  Populate the necessary fields accordingly: Email address: This field should have auto-populated; if not, enter your full email address Username: Enter your full email…

How to set up Direct Communications Email on your iPhone or iPad

On February 18, 2016, Posted by , In Customer Experience,Tech Support, By , With No Comments

Updating Your Email Settings on iPhone and iPad 4S This easy guide will help you set up your iPhone or iPad to receive and send email using your new account settings. Step 1. Locate your email settings: On your iPhone or iPad, open Settings (typically on your homescreen) Tap Mail, Contacts, Calendars (you may…

Calls Not Coming Through? You Are Being Discriminated Against By Big National Carriers.

On January 29, 2016, Posted by , In Customer Experience,Tech Support, By , With No Comments

Calls Not Coming Through? You Are Being Discriminated Against By Big National Carriers. Have you recently experienced any of the following: 1. Someone from a big city or out-of-state tells you they tried to call you but the call didn’t get through, or the call rang on their end but your…